snailmailfriends, epals, efriends and more
Often the asked question are very similiar to each other. To give us some release - here are the frequently asked questions and their answers.

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Is this service for free?
Yes, our service it totally free. You can register, create you own ad with an optional photo and get in contact with other for free. There are no hidden fees! The only thing we request for is a little help from you.

Why do I have to register?
As a guest you can access nearly all areas of this website. If you liked to place an ad and/or contact a member, we need some information about you first, therefore you have to register as a new member for before. The membership is totally free and can be terminated by you at any time.

I did not get the confirmation email. How to get it?
If you did not receive a confirmation by email after the registration, the e-mail is probably still on the way to you. At the latest it should arrive one hour after the registration. If not this could have one of the following reasons:
  • You mistyped your e-mail address - this happens frequently. In order to examine whether this is the case, try to request the confirmation e-mail (see below).
  • Our mail has been treated as spam by your e-mail provider (e.g. hotmail.com) and moved to another folder than expected. Please examine whether this the case.
You can request the confirmation e-mail on the log in page again. If you receive the message "The entered email address does not exist in our data base. Please try it again.", then you mistyped your e-mail address at the registration and you have to register again with an correct e-mail address (the other registration will be deleted automatically).

I forgot my password.
If you forgot your password, you can request it on the log in page. It is then sent to your e-mail address together with your user name for the login.

I forgot my username.
If you forgot your user name, you can again request it on the log in page. It is then sent to your e-mail address together with your password for the login. Alternatively you can log in with your e-mail address instead of your user name.

I forgot the email address I have registered with.
Normally you do not need to know the e-mail address your have registered with, since for the login only your user name and your password are needed. But if you should have forgotten these data, you unfortunately have to register again. The old registration data will be deleted automatically after some time of inactivity.

How to find a certain member?
Within a category you can find a certain member by using the search function and entering the user name as keyword. However only users are found, who placed an ad in the selected category.

How to contact a member?
Please visit the member's profile page. There you will find all important informations about the member and a form to send a private message. The message will be forwarded directly to the member's email address with a link to your own profile (for the reply).

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